03/20/2020 - UPDATE Regarding COVID-19 Response.
Dear Valued Clients and Partners,
We regret to inform you that, RDI Diamonds has been mandated to close temporarily by the state of New York. Effective 3/23/20 thru 4/6/20. We are in unprecedented times and decisions like this are never easy to make. It is our wish that all remain healthy, positive and uplifted.
As a business we have taken all the recommended extra precautions, but the word from experts and authorities is abundantly clear: we need to exercise social distancing in order to slow the spread of the virus and flatten the curve. The longer it takes the virus to spread, the better the odds of our healthcare system being able to handle it.
That being said, we have taken the necessary steps that will allow our security staff to receive shipments you have sent back to us March 23-27th. Additionally, our sales staff will be working from home and able to answer questions and help in any way we can during this temporary shutdown.
Lastly, like you, we are family run business facing tough times. We would greatly appreciate any and all payments you can make toward outstanding invoices. We are extending a courtesy 2% discount on all outstanding invoices, regardless of the due date, that you make to us via ACH PAYMENT ONLY, by Wednesday, March 25th. Please contact your account manager for the ACH form to be sent over (discount not eligible through credit card payments).
The bottom line, we appreciate your partnership and we will get through this, TOGETHER!
As always, we will stay in communication via email if there are any updates or changes to our current status.
For questions please feel free to call our toll-free number: 1-800-874-8768
Please stay safe and healthy.
All our best,
& Your RDI Diamonds Team