So often, especially in these rough economic times, we receive only complaints about prices and service. I would like to take just a moment of your time to let you know how much we appreciate one of your employees, Alecia Romano. Practically every time that we have a diamond request which we are unable to fill with our own stock, we pick up the phone and call Alecia. She is unfailingly polite, helpful and enthusiastic; she returns our calls promptly and gives tremendous follow-up service. About two weeks ago I had a particularly difficult diamond order to fill. We were working with a very small profit margin in order to compete with an internet site. I called Alecia and she did not give up trying to find just the right diamond for my client. Without even calling, Alecia sent the diamond to us for a Saturday delivery and it was just what we needed to make the sale a mere two hours later. Thank you, Alecia! This is the typical effort that Alecia gives in response to each and every call we make to her. It is just this type of dogged determination we both need and appreciate from our vendors when competing in this increasingly difficult market. Thank you and especially thanks to Alecia for helping make our days pleasant and profitable.
